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Customer Conversation Insights =

Actionable Insights to Win and Keep Customers

Leverage Conversational Intelligence to make CRM Functional, Easy and Enjoyable. 

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Request the DialoguePrime for GONG Framework


Are you ready to manage the new wave of digital customer success?

Buying interactions rose from 17 in 2019 to 27 in 2021*

Purchase decisions involving 4 or more people rose from 47% to 61% in 2021*

54% of customers globally report higher expectations than a year ago*

Winning and keeping customers requires conversation insights...

Conversations that happen across the many calls, meetings, and emails where you communicate your value. The key to faster closing deals is access to revenue intelligence from these conversations. The key to sales enrichment and retention is to have more significant insights into customer success expectations. Better insights into customer conversations give you the power to predict and deliver on customer needs, and meeting needs is what sets your company apart from your competition.

DialoguePrime for Gong captures and analyzes customer interactions and warns you of risks and opportunities to make conversations more effective, guide customer relationship expectations, and become more proactive in achieving customer success.

30-Day Gong Challenge​ – What to Expect

Bring IT and Business together with fast-moving, interactive engagement featuring human-centered design thinking sessions to identify outcome expectations. Art of the Possible learning on Gong. Make it Real with collaborative sprints leveraging the congruentX Dialogue Prime Framework.


4

Week One

Align GTM with People and Tech. Create Journey Maps. Discover the most essential conversation sources and insights.

2

Week Two

Rapid, iterative sprints to develop DialoguePrime for Gong conversations with Pilot Team. Action Plan to Onboard - Train - Adopt and Achieve Outcomes with the broader organization

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Week Three

DialoguePrime for Gong Sales Pilot Group Rollout Plan Review Monitoring Options and Outcome Benchmarks

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*The Forrester Wave™: Revenue Operations And Intelligence, Q1 2022

**Microsoft State of Global Customer Service Report